Customer Services

How To Order Bergman Products

You can order Bergman products from this site, if you have a Paypal account. Simply click the 'Buy This' button and follow the necessary steps once on the Paypal website.

Alternatively, you can order Bergman products from any of these stockists. They often offer great savings on our products. 

Whenever you buy a Bergman product from us direct or from one of our approved stockists, it will automatically come with a 12-month manufacturer's guarantee (extended guarantees apply on some products - part of the product feature list).

In the unlikely event that your product develops a fault, simply contact our Returns Department (details will be enclosed with product) to arrange the return. Our quality control department will inspect goods to verify fault. At Bergman's discretion, we will either repair or replace the faulty item. We will then send your replacement / repaired goods to you free of charge.

Returns and Refunds

Every Bergman product is covered by our 14-day trial period scheme. This means you have 14 days from the time you receive your order to decide whether or not you wish to keep your item(s).

If during the trial period, you decide that you do not wish to keep your purchase, simply contact us, return the item to us, and we will issue a full refund.

Whether you are returning goods because they are faulty and require replacing, or you are taking advantage of our 14-day trial period and wish to send an item back to us for a refund, it is very important that you contact us immediately by calling 0344 482 1107 (Please ensure you have your original orders details to hand so that we can trace you on our order system quickly). We will talk you through the problem with your product and will try to resolve it.

Spare Parts
If you have bought an Bergman product in the past and would like to purchase a spare part, please click here
Are you interested in buying any of our garden, diy or outdoor products in bulk? If you are, contact us for more details. 
Environmental Policy
As a reponsible manufacturer and retailer, we are committed to protecting the environment. We have taken various steps to ensure our impact on the environment is minimal including following the WEEE Directive.